Yes, any GP can utilise the Healistic e-prescriber web interface as long as they have been onboarded onto our platform. Once onboarded, they can issue an e-prescription during an in-person consultation within just a couple of clicks. After which, we will then fulfil the prescription order to get it delivered to the patient as quickly as possible.
Frequently Asked Questions
General
Yes, we charge £3.50 per delivery for prescription orders and £5.50 for orders via our app, which helps us to pay riders above the living wage for the region they are working in.
We know privacy is important to you, and it’s important to us too. We make sure we’re fully GDPR compliant, and our Privacy Policy outlines all the details about how we process and save your data.
Prescribers
When you issue an e-prescription on our platform you can write your own name / staff member, clinic address, contact information etc. and then tick the "Payment by clinic" checkbox so that the order is invoiced to the clinic. Our partner pharmacies are then legally able to fulfil such requests.
Press the Invite User button in Settings on the platform and type in their email address. They will then receive an onboarding link accordingly, and can pick between choosing to onboard as a "prescriber" account or an "assistant" account.
Please confirm the strength, form & pack size you require for the medication, if it is known. You can also find the live prices for generics medications on the Healistic platform itself when selecting one from the drop-down list.
Thanks for getting in touch, please confirm the address you would like envelopes sent to? These will be dispatched within 24hrs Mon–Fri.
Please provide current order status if order ID provided.
Please confirm the strength, form & pack size you require for the medication, if it is known – our team will respond within 24hrs Monday–Saturday.
Our pre-paid postal service for physical pink scripts is Royal Mail 1st class which has a service expectation of next-working day delivery from the collection time of wherever you post from (red letterbox or post office).
Step 1) Creation of the digital script by clinician via Healistic system. There is an option to provide a photo or scan of the physical document when you create the digital script. This is optional but helps prevent the possibility of later delays as the pharmacy can validate the script before posting via our pre-paid envelopes.
Step 2) You will receive an email confirming the script has been "accepted" by the pharmacy, which serves as clearance that meds are in stock and the script can be posted. The patient receives notification at this point that the script has been made and they will be notified again once the physical document lands in the pharmacy.
Step 3) The physical script arrives in the pharmacy. The patient receives communication via text and email with a secure link via which they can pay for and schedule delivery of medications.
Current government guidance on dispensing of CD 2 & 3 medications prohibits dispensing before the physical document has arrived and been validated in the pharmacy. With our process outlined, our aim is to remove friction for both clinician and patient while fully complying with regulations.
Should you have any further questions, I will be happy to answer them.
Patients
Unfortunately, we are unable to assist with clinical-related queries. We recommend contacting your clinician directly, as they are best placed to support you.
These must be requested through your clinic. Once we receive the prescription from them, we’ll be happy to dispense it for you.
We have not yet received the physical prescription from your doctor. For prescriptions that include controlled substances, we are unable to dispense until the original paper script arrives at the pharmacy. Once received, we’ll confirm with you and arrange delivery at your convenience (we offer next-day delivery and operate 7 days a week). We’ll be in touch as soon as the script arrives.
On the day of your chosen delivery, you’ll receive a one-hour time slot indicating when the driver is expected to arrive.
If you miss your scheduled delivery, a redelivery will be automatically attempted the following day. A new one-hour time slot will be sent to you the next morning via text and email.
Please email us at hello@healistic.net or call us on 020 3695 6288, and we’ll be happy to amend this for you.
If anything is incorrect or missing, please email us at hello@healistic.net or call us on 020 3695 6288, and we’ll resolve it as quickly as possible.
Payment
A secure payment link will be sent to you via text message and email.
We can only accept credit card payments at the moment. Supported cards include Visa, Mastercard and American Express. Payment via ApplePay and GooglePay is possible as well for these cards.
The amount charged for the prescription consists of: Cost of the medications prescribed + pharmacist dispensing fee + £3.50 delivery fee
Delivery
We deliver your prescription in plain & tamper-proof packaging. If there are any visible signs of damage or tampering to the external packaging, please do not accept delivery and immediately contact us.
Patient safety is our highest priority, so we will not be able to hand over medication without receiving a delivery confirmation code from you in-person. We can alternatively accept any form of valid ID providing the named individual matches the addressee details on the prescription order.
Medication delays
Certain medications can at times be very scarce, so will take us a bit more time to source. This isn't a frequent occurrence, but when it does happen the pharmacy will let you know the exact number of hours of delay. The pharmacy then gets to work to source your medication and, in the meantime, we will always try to reach out personally, ensuring you're kept fully in the loop.