Healistic is a digital e-prescribing platform with medication fulfilment built in, that connects clinics, pharmacies and patients in one place.
Once a prescription is issued through the platform, Healistic handles the fulfilment and delivery, helping patients receive medication quickly, often within 24 hours.
We take privacy and security seriously. Healistic is fully GDPR compliant and uses secure systems to protect patient data. You can read more in our Privacy Policy.
Patients in Greater London can receive medication within as little as two hours. Across the rest of the UK, delivery can occur within 24 hours.
No, your medication is delivered directly to your chosen address, meaning you don't have to worry about going to a pharmacy in-person.
We keep you updated throughout the order process via email and text message. We'll send you messages confirming payment, updating you on fulfilment and sharing delivery information when the courier has it.
For next-day delivery, you'll receive a one-hour time slot indicating when the driver is expected to arrive on the day of your chosen delivery.
With Healistic, your medication will always be delivered using a secure, tracked service. The delivery process varies slightly depending on the courier you choose, but each option is designed to make sure your prescription reaches you safely.
For all delivery methods, please add any delivery instructions when placing your order, as delivery addresses cannot be changed once your prescription has been dispatched.
We deliver your prescription in plain, tamper-proof packaging. If there are any visible signs of damage to the external packaging, please do not accept delivery and immediately contact us.
This depends on the delivery service you've chosen:
For the best chance of a successful delivery, make sure any delivery instructions are added when placing your order, and provide a UK mobile number if you're using our same-day London delivery service.
In many cases, yes. Please email us at hello@healistic.net or call us on 020 3695 6288, and we'll be happy to amend this for you.
Once you have paid, you are able to login and see the progress of your order using your order number (GP0..) and your date of birth.
If you have any problems with your order, simply contact our support team with your order number and we'll be happy to provide you with an update.
Please check that the item you were expecting to receive is on your prescription - if it is not, the pharmacy has dispensed according to the prescription and this can be raised with your clinic.
If the item is on the prescription and you have not received this - please send us a clear photo of the items you received, including the label, and your order number (GP0...).
We will investigate this with the pharmacy and upon confirmation, we can reach out to you to arrange delivery of any missing items.
You can reach our team by email at hello@healistic.net or by phone on 020 3695 6288.
Private prescription prices work differently from NHS prescriptions, which means the cost of your medication can vary between pharmacies. This is because prices are based on the current cost of sourcing the medication, which can change due to things like supply shortages or manufacturer pricing.
At Healistic, we agree clear, standardised pricing with all of our partner pharmacies, so you'll pay the same price no matter which Healistic pharmacy dispenses your prescription. If you're ever unsure why a medication costs what it does, just ask, we're always happy to explain.
Once your prescription is ready, we'll send you a secure payment link by email and text message to pay.
We accept all major credit and debit cards, including Visa, Mastercard and American Express. Apple Pay and Google Pay are also available.
The total price includes the medication itself, the pharmacy dispensing fee and delivery.
Delivery costs vary between £3.50-£5.50 depending on your location and chosen time slot. Any delivery charges will be shown clearly before payment.
For questions about side effects, dosage or treatment plans, you should contact your clinician directly. If you have questions about the delivery of your medication, Healistic's customer service team is here to help.
Because Healistic works with more than 50 pharmacy locations across the UK, we can often source medication from elsewhere within our network if one pharmacy is having stock issues.
However, in the very rare scenario that medication is out of stock, the pharmacy will reject the order before you pay, so you will never be charged for out of stock items. From there, the platform will let them know when the stock may become available again, so you can decide whether to wait or go elsewhere.
We also have a 'self-collect' function where you can request an e-script code to take to your local pharmacy if needed.
Repeat prescriptions should be requested through the clinic or prescriber. Once the prescription has been issued, we'll take care of the fulfilment and delivery straight to your home.
Medication shortages can occasionally affect availability across the UK. If this happens, we'll keep you fully informed, explain the reason for the delay and work to source your medication as quickly as possible.