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Frequently Asked Questions

General

Prescribers

Patients

Payment

Delivery

Medication delays

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Disclaimer: Healistic is not a telehealth clinic, healthcare provider, or pharmacy. We are a software platform that digitally connects licensed clinics, pharmacies, and patients across the UK. Healistic does not provide medical advice, diagnoses, or issue prescriptions. All clinical and pharmacy services are carried out exclusively by independent, regulated partners (clinicians and pharmacies) who use our platform to issue and fulfil private prescriptions.

Frequently Asked Questions

General

Do you accept prescriptions from GPs?

Do you charge for delivery?

How are you processing and saving my data?

Prescribers

Clinic Orders query

Adding more colleagues under clinic account

Medication price query

Envelope requests

Order status query

Medication availability query

Process for controlled drugs

Patients

Clinical / Side Effect Queries

Repeat Prescriptions

Controlled Medication

Tracking Information

Missed Delivery

Changing Delivery Slot

Incorrect / Missing Items

Payment

How do I pay for my order?

Which payments do you accept?

What does the amount charged consist of?

Delivery

How is the medication packaged?

Is the delivery secure?

Medication delays

What happens in case a medication is delayed?